Who is Aaron Berry? - Technical Support Engineer at Pure Storage

Aaron Berry embarked on his professional journey after pursuing an Associate's Degree in Web Development from the University of Phoenix, a reputable institution known for its flexible online learning programs. During his time there, Aaron gained foundational knowledge in programming languages such as HTML, CSS, PHP, and Java, setting the stage for his future career in technology.

Professional Experience

Hit Web Design

Aaron's professional career began in April 2010 at Hit Web Design, located in the Provo, Utah Area. As a Level 2 Technical Engineer, he provided support for customers with their web hosting accounts, conducted webinars, and offered walk-through support for issues ranging from basic to complex. This role was crucial in honing his technical support skills and understanding of shared servers and website management.

Bluehost

In April 2011, Aaron transitioned to Bluehost, a leading web hosting company based in Orem. As a Senior Server Professional, he played a pivotal role in assisting server professionals with issues beyond their permissions, managing technical escalations, and overseeing the company's Terms of Service queues. His responsibilities also included handling abuse reports, showcasing his ability to manage and resolve complex technical issues.

Pure Storage

Since March 2017, Aaron has been with Pure Storage, a company at the forefront of accelerating AI adoption through its Pure Data Storage Platform. Located in the Greater Salt Lake City Area, Pure Storage collaborates with NVIDIA to enhance enterprise AI applications. As a Technical Support Engineer IV, Aaron provides support to customers using PureStorage FlashBlade and Flash Array, specializing in NFS, SMB, and S3 implementations, as well as network configuration for the FlashBlade NAS solution. His role involves troubleshooting hardware and software related to the FlashBlade array, demonstrating his expertise in storage solutions and customer support.

Certifications and Continuous Learning

Aaron has demonstrated a commitment to continuous learning and professional development through various certifications, including Amazon Web Services: Enterprise Security, High Availability, Cloud Architecture: Core Concepts, and Learning Cloud Computing: Cloud Storage. These certifications, obtained through LinkedIn Learning, underscore his expertise in cloud computing and security, essential skills in today's technology landscape.

Aaron Berry's professional journey reflects a deep passion for technology and a continuous pursuit of knowledge. From his early education in web development to his significant contributions at Pure Storage, Aaron has established himself as a skilled technical support engineer and a valuable asset to the tech industry.